Nimal

Experience Innovation | Digital Transformation | Agile Management | Design Thinking

Work

Ashura Bot

Ashura bot offers a convenient solution to raise customer tickets by staff. To replace CoffeeApp, I developed Ashura. Ashura lives in Microsoft Teams, and it manages tickets on the Microsft SharePoint list. Proactive notifications will be trigged on status updates accordingly.

Project Info

Customer: Dhiraagu Customer Service
Date: 16 June 2022
Category: Bot

Scope

Open a ticket on behalf of a customer by staff
Open a ticket from anywhere
Status update notifications to staff